Data controller
Groower S.r.l., Via Galvani 4, 20865 Usmate Velate (MB), Italy, email info@groower.it, PEC groower@postecert.it.
What data we process and why
- Orders: name, addresses, email, phone number and order details, to conclude and perform the contract (Art. 6.1.b GDPR). Your phone number is needed by the courier for delivery.
- Legal obligations: billing and accounting data (Art. 6.1.c GDPR).
- Customer service: the messages you send us, to answer your requests.
- Newsletter: only your email address, if you subscribe, with your consent (Art. 6.1.a GDPR). You can unsubscribe at any time using the link in every email.
- Website security: technical browsing data, based on our legitimate interest in protecting the shop (Art. 6.1.f GDPR).
Who we share data with
Only with the necessary service providers, acting as data processors or independent controllers: website hosting (Contabo GmbH, Germany), payment providers (Stripe, PayPal), couriers, accounting and tax advisers, and authorities where required by law. Data is processed within the European Union; any transfers outside the EU take place with the safeguards provided for by the GDPR.
How long we keep it
Order and invoice data: 10 years, as required by Italian law. Newsletter: until you unsubscribe. Customer service messages: up to 2 years.
Your rights
You can request access, rectification, erasure, restriction and portability, and object to processing, by writing to info@groower.it. You can withdraw your consent at any time. You can lodge a complaint with the Garante per la protezione dei dati personali (Italian Data Protection Authority) or with the supervisory authority in your country.
Cookies
The website uses only technical cookies that are necessary for it to work (session, cart, language and currency), which do not require consent. If we use statistics or marketing cookies in the future, we will only activate them after you give your consent via the cookie banner.