1. Seller
These terms govern distance sales made on the TECFIRE website by Groower S.r.l., Via Galvani 4, 20865 Usmate Velate (MB), Italy, VAT no. IT11660860963, email info@groower.it (hereinafter the "seller"), to customers residing in the countries listed on the Shipping page.
2. Products and prices
The main characteristics of the products are described on the individual product pages. Prices are shown in the selected currency and include the VAT of the country of delivery and shipping. Obvious pricing errors are not binding on the seller: in such cases the customer will be informed and may cancel the order free of charge.
3. Order and conclusion of the contract
The contract is concluded when the customer receives the order confirmation email. The customer can correct the data entered until the order is submitted. The text of the contract is sent by email and stored by the seller.
4. Payment
We accept credit or debit cards, Apple Pay, Google Pay, PayPal and bank transfer. With bank transfer, the order is shipped once the payment has been credited; if payment is not received within 7 days, the order is cancelled. Cash on delivery is not available.
5. Delivery
Products are delivered to the address provided, in the manner and within the times described on the Shipping page. Risk passes to the customer upon delivery. If delivery does not take place within 30 days of the order, the customer may terminate the contract and obtain a refund.
6. Right of withdrawal
Consumers may withdraw from the contract within 14 days of delivery without giving any reason, as described on the Right of withdrawal and returns page. The seller will refund all payments received, including standard delivery costs, within 14 days of being informed of the withdrawal, using the same means of payment. The refund may be withheld until the goods have been received back. The direct cost of returning the goods is borne by the customer. The customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.
7. Legal guarantee of conformity
All products are covered by the 2-year legal guarantee of conformity from delivery provided for by European law. In the event of a defect, the customer is entitled to repair or replacement and, if these are not possible, to a price reduction or termination of the contract. To make a claim under the guarantee, write to info@groower.it stating your order number and attaching a few photos.
8. Safety
Gas appliances must be used in accordance with the manufacturer's instructions, outdoors or in well-ventilated areas, away from flammable materials. Cartridges must be stored below 50 °C and out of the reach of children.
9. Personal data
Customer data is processed as described in the Privacy policy.
10. Applicable law and complaints
The contract is governed by Italian law, without prejudice to the mandatory consumer protection rules of the country in which the consumer resides. Complaints: info@groower.it. Consumers may also contact the alternative dispute resolution bodies in their own country or the European Consumer Centre.