14 days to change your mind
If you are a consumer, you can withdraw from your purchase within 14 days of the day you receive the products, without giving any reason.
How to do it
- Write to info@groower.it within 14 days, stating your order number and the products you want to return. You can use the form below, but it is not mandatory.
- We will reply with instructions for shipping the return.
- Send the products back within 14 days of your notice to: Groower S.r.l. c/o Logic Service, Via Torquato Tasso 7, 47853 Cerasolo di Coriano (RN), Italy.
Gas cartridges
Cartridges can only be returned intact and unused, and must be shipped with a road courier that accepts dangerous goods in limited quantities. On request, we can arrange the collection for you: you will be told the cost in advance and it will be deducted from your refund.
Refund
We refund all payments received, including standard shipping, within 14 days of your notice of withdrawal, using the same payment method. We may wait until we have received the products, or proof that they have been sent back, before refunding. Return costs are borne by you.
Withdrawal form (optional)
To: Groower S.r.l., Via Galvani 4, 20865 Usmate Velate (MB), Italy, info@groower.it
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on … / received on …
Order number: …
Name of consumer: …
Address of consumer: …
Date: …
Signature (only if this form is notified on paper): …
Defective products
If a product is defective or damaged, you do not need to withdraw: email us at info@groower.it with a few photos and we will replace or refund it at our expense, as provided by the 2-year legal guarantee.